Returns & Exchanges
At FINLAY, we want you to be completely satisfied with your purchase, which is why we offer a seamless 30-day return policy for all unworn and tagged items. Whether you need a different size or a full refund, our team is here to ensure your shopping experience remains effortless.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact.
Attach Shipping Label
Download and print your prepaid shipping label from the portal and affix it clearly to the outside of your parcel.
Drop Off and Track
Hand your package to the designated courier partner and keep your tracking receipt until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing